Video Tutorials 🎥

Staff Training: Patient Rewards Hub

In this video, you’ll get a high-level tour of the Patient Rewards Hub and discover how it boosts engagement, compliance, and growth for your business. You’ll learn how to add new members, reward healthy habits, and use Marketplace features like contests, surveys, promotions, and activity loops to keep patients connected between visits. Plus, see how members interact with your Hub—earning points, referring friends, and redeeming prizes—creating a more rewarding experience for everyone involved.

(7:43 min)

Staff Training: Hubbux Teams

In this video, you'll get a guided tour of Hubbux Teams and learn how to use the platform to engage, recognize, and reward your employees. You'll discover how to add team members, assign tags, award points, and use built-in features like Marketplace, Places, and Activity Loops to create a thriving workplace culture. Plus, you’ll see how employees experience the hub through recognitions, referrals, reviews, and prize redemptions—all designed to boost motivation, retention, and team connection.

(7:06 min)

Account & Users

This brief video is a great way to learn the ins and outs of your Hub as it covers how to log in, connect cards to user accounts, add points, send messages, and much more!

(2:36 min)

Members

This brief video is a great way to learn the ins and outs of your Hub as it covers how to log in, connect cards to user accounts, add points, send messages, and much more!

(1:18 min)

Rewards Menu

Learn how to:

• Add, edit, delete and reorder reward items
• customize rewards for different member groups
• Limit the amount of miscellaneous points that can be awarded

(2:06 min)

Automations

Learn how to:

• Automatically welcome new members and encourage mobile app use
• Send customized birthday and holiday messages (with or without points)
• Encourage Google and Facebook reviews)
• Create QR codes that members can scan for points

(3:00 min)

Reviews

Learn how to:

• Set up your Hub to automatically award points for reviews
• Publish review to your Hub microsite and your social media
• Feature your best reviews
• Set up Google and Facebook review nudges

(2:07 min)

Marketplace

Learn how to:

• Access and filter ready-to-use content for contests, surveys, social posts, and activity loops

• Customize to fit your brand, voice, and goals

• Schedule content in advance to maintain consistent engagement

• Save time and boost participation with professionally designed, on-brand materials

(3:21 min)

Contests

Learn how to:

• Set up and schedule fun contests to engage members
• Reward participants with points or custom prizes
• Manage contest entries, winners, and prize fulfillment

(3:25 min)

Surveys

Learn how to:

• Create, schedule, and manage surveys to engage members and gather insights
• Reward members for participation and customize survey settings
• Analyze responses to improve your services and member experience

(3:19 min)

Communications

Learn how to:

• Send in-app notifications and emails to individual members or groups
• Schedule and automate messages for reminders and engagement
• Manage message templates and track communication history

(4:00 min)

Referrals

Learn how to:

• Set up and manage referral campaigns to encourage member participation
• Track referral activity and reward members for successful conversions
• Analyze campaign effectiveness to optimize future referral offers

(5:01 min)

Promotions

Learn how to:

• Create and manage promotions, including events and special offers
• Generate marketing materials, social media posts, and member messages automatically
• Publish promotions to your member accounts and public landing pages

(5:27 min)

Social Media

Learn how to:

• Schedule, edit, and manage social media posts across multiple platforms
• Access a library of professionally designed content or create custom posts
• Track post performance and engage with your audience directly

(4:26 min)

Calendar

Learn how to:

• Get a quick overview of scheduled member engagement activities
• Navigate calendar views to track marketing efforts efficiently
• Admins can add and manage marketing events directly from the calendar

(1:27 min)

Prizes & Orders

Learn how to:

• Manage gift card prizes through the Hub Fulfillment Center
• Add and customize in-house prizes for members to redeem
• Track and fulfill prize redemptions efficiently

(4:10 min)

Settings

Learn how to:

• Integrate social media and practice management systems with the Hub
• Manage task templates, groups, tags, and access control
• Customize automation and appointment settings

(2:02 min)

Reports

Learn how to:

• Track points awarded, redeemed, and pending for better program insights
• Analyze prize and reward item popularity to optimize engagement
• Monitor staff contributions and referral activity to drive growth

(2:36 min)

Activity Loops

Learn how to:

• Set up habit-building activities that members can join and track over time

• Customize loop content, frequency, and style to align with wellness or practice goals

• Drive member engagement through reminders, push notifications, and visible progress tracking

(4:07 min)

Connect

Learn how to:

• Create recognition posts to celebrate team or individual achievements

• Share team updates, announcements, or reminders with customizable posts

• Encourage engagement through likes, comments, and emoji reactions

(1:42 min)

Places

Learn how to:

• Create interactive and engaging team meetings
• Use Spotlights, Content, Questions, and Games to boost participation
• Present and notify your team seamlessly through the Hub

(2:20 min)