Connect: Recognitions & Team Posts

Customer Success Advisor
Customer Success Advisor
  • Updated

 

Meaningful recognition isn't just a nice gesture — it's one of the simplest ways to build a stronger team culture. The Connect feed gives your team one shared space to celebrate wins, share updates, and stay aligned, all in real time.

This guide walks you through everything you can do in Connect: posting recognitions, sharing team updates, managing notifications, and tracking engagement.

Quick Answers

Where do I post a recognition or team update? Go to Manage > Connect > Add, then choose either Recognition or Post.

Are notifications on by default? Push notifications are ON by default for all Connect activity. Email is OFF by default for recognitions and milestones that don't involve the individual member directly. Members can adjust both in their notification settings.

Where do I see engagement data? Go to Manage > Connect > Reports and filter by date range.

Who can see posts in the Connect feed? All Recognition posts and Team Posts are visible to the whole team on the shared feed.

Adding a Recognition Post

Use Recognition posts to publicly celebrate a team member who went above and beyond.

Steps:

Go to Manage > Connect 

Manage Connect.jpg

Click +Add

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  1. Select Recognition
  2. Start typing the team member's name and select them from the list
  3. Choose a branded image, or upload your own
  4. Write your message — the more specific, the better
  5. Click Post to share it on the team feed

 

who are you recognizing.jpg

 

Tip: Specific, genuine recognition lands better than a generic "great job." Naming exactly what someone did helps the whole team see what's valued.

Adding a Team Post

Use Team Posts for announcements, milestones, motivation, or anything the whole team should see.

Steps:

  1. Go to Manage > Connect > Add 

  2. Select Post 

  3. Choose a post type (announcement, motivation, celebration, etc.) 

  4. Add an image (optional) 

  5. Write your message 

  6. Click Post to share it on the team feed

 

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Tip: Team Posts are a great way to keep everyone informed and included — even team members who aren't in the room for every update.

The Connect Feed

The Feed is where all Recognitions, Team Posts, and team interactions live in one place.

Team members can:

  • React using the full emoji library
  • Comment to add encouragement, humor, or thanks

These interactions help posts feel less like broadcasts and more like conversations.

 

Notification Settings

Notification typePush (default)Email (default)
All Posts (any Connect post)ONOFF
All Recognitions (including ones not about you)ONOFF
Milestones (birthdays, anniversaries, etc.)ONOFF

Members can update any of these preferences individually in their notification settings.


 

Reports & Activity Insights

Track how recognition and engagement are trending across your team.

Steps:

  1. Go to Manage > Connect > Reports
  2. Filter by date range
  3. Review who's being recognized, who's engaging, and overall participation trends

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Use these insights to spot highly engaged team members, identify people who may be flying under the radar, and confirm your recognition efforts are landing.

Why It Matters

Teams that feel recognized tend to stay longer, engage more, and do better work. Recognition and Team Posts aren't just nice extras — they're simple tools that help build trust, keep everyone aligned, and reinforce the culture you're working to create.