🎉 Contests: Engage & Delight Your Members

Customer Success Advisor
Customer Success Advisor
  • Updated

Contests are a fantastic way to keep your members engaged outside the office, building stronger connections and keeping your brand top-of-mind between visits. Your Hub is loaded with fun, creative contests that appeal to all age groups—from holiday themes to classic guessing games and more.

 

 

🗂️ Contest Manager Overview

Navigate to Manage > Contests.

Contests are organized into five sections:

Section Description
Needs Action Contests that have ended and need winner selection or prize distribution.
Published Active contests that are open for participation.
Scheduled Contests that are planned for future dates.
Past Completed contests with winners selected and prizes awarded.
All A complete list of all contests, regardless of their status.

 

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Scheduling via Marketplace

Use pre-curated content from Marketplace to quickly find, customize, and post.

From the Home page, click on Marketplace.

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Navigate to the Contests section to browse content. Use filters to narrow by category, audience, or season. Mark favorites to quickly access your top picks.

Click on an image to view content details. Click Use Contest and follow prompts to customize. Use filters to search by keyword, category, timeframe, and style. Sort results by Relevance or Newest.

Preview with Playable Preview or view screenshots for a quick look.

 

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Scheduling via Contest Manager

Navigate to Manage> Contests.

 

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Click the Add button and select Marketplace to browse available contest templates. (Note: In the future, you’ll also have the option to create custom Hub contests.)

 

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You may have up to 4 contests running at a time and they can be offered to different types of members. 

💡 Tip: Members are more motivated to participate when points are offered, but it's optional.

📊 Viewing Results & Managing Contests

Check participation stats and select a winner for any recently ended contest. The Needs Action tab shows you when a winner needs to be selected.

Once a winner is chosen, points are automatically awarded. All participants receive a notification the next day thanking them for participating and letting them know if they won. 🎉

 

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When you click on the Past tab, you can see participation stats. Click the three dots (...) on any contest card to View, Edit, or End a contest early.

 

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📣 Contest Communications & Social Media Announcements

All registered members are notified via email and in-app message at 9:00 AM on the contest start date.

If enabled in your settings, your contest is automatically announced on your social media accounts at 9:00 AM the day it begins.


Customize your settings by navigating to Settings > Other Settings > Program Activities.

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You may toggle off auto-posting for contests you don’t want announced. Edit Default Channels to choose which social platforms receive contest announcements.

 

🖨️ Print a Contest Flyer

Each contest will auto-generate a customized flyer. Click on the contest and scroll to the bottom to download the printable flyer for in-office promotion.

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✅ Pro Tips

Always Have Contests Ready!

Use the Calendar View to ensure a steady lineup of fun contests is scheduled in your Hub.

 

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Pair contests with social media posts and in-office promos to boost visibility and participation.

Contests are an easy, effective way to build excitement and strengthen your connection with members. Everyone loves to play—get started today and watch your engagement soar! 🚀