Reviews are one of the most powerful ways for your community to find you. When members share their experience in your Hub, they're telling friends, family, and neighbors exactly why you're worth choosing. And when you reward that moment, you turn happy members into your most trusted advocates. ⭐
What's new: Review rewards are now set up as Automations instead of on the Reviews page. Automations run quietly in the background, so every review and every Facebook share is rewarded instantly, with no manual step for your team.
Review Settings
Two separate settings control reviews in your Hub. Knowing which one does what makes setup simple.
| Setting | What it controls |
|---|---|
| Access Control | Who can leave a review. When Reviews is on, eligible members see the option to leave one. When it's off, the review option is hidden. |
| Review Automations | Whether members earn points for reviewing or sharing. Automations don't control whether the review option shows up. |
Choose the setup that fits your business:
| You want… | Access Control | Review Automations |
|---|---|---|
| Reviews with point rewards | On | Active |
| Reviews without point rewards | On | Off or not added |
| No Hub reviews at all | Off | Off or not added |
Click here to learn more about Access Control.
Separating these two settings gives you full control. Some businesses prefer reviews with no incentive attached. Others use points to build momentum. Either way, you decide.
Set Up Your Review Reward Automations
There are two review automations. Turn on both to get the most out of your reviews:
| Automation | What it rewards | Why it matters |
|---|---|---|
| Hub Review | A member writes a review in your Hub. | It builds your library of authentic, 5-star stories. |
| Sharing a Review on Facebook | A member shares their review on their own Facebook page. | It puts word-of-mouth in front of their personal network, which is where new members come from. |
To add them from the Marketplace:
- Click Marketplace in the top navigation.
- In the search bar, keep Automation Recipe selected.
- Find the Hub Review recipe ("Reward for a Hub Review") and click it.
- Choose the reward item (the points) your members will earn, then save and activate it.
- Repeat these steps for the Sharing a Review on Facebook recipe.
You can also start from your Automations page:
- Go to Manage > Automations.
- Click + Add and select the review automation you want.
After you save, both automations appear under the Active tab on your Automations page. That tab also shows how many members each automation has reached.
💡 Tip: If the reward item you want doesn't exist yet, create it first under Manage > Reward Menu.
Who Can Leave a Review
Even when Access Control is on, a member only sees the review option if they are over 13. The Hub never asks underage members for a review. This is by design, to keep review solicitations appropriate.
💡 Pediatric and family practices: If a parent or guardian tells you they can't find the review option, check whose profile they're logged into. A young child's profile won't show it. The parent or guardian can leave the review from their own registered account instead.
Publish Reviews on Your Public Member Portal
New reviews land in your Reviews Manager, where you decide which ones get the spotlight.
To open it, go to Manage > Reviews.
At a glance, you'll see:
| Column / Icon | What it does |
|---|---|
| Average Rating | Your overall star rating across all member reviews. |
| Date, Rating, Post By | When the review was left, the member's star rating, and who wrote it. |
| Review Message | The member's own words. |
| Make it Featured | Check this box to highlight the review on your public Hub portal. |
| Status | Shows whether the review is Published (green) or Unpublished (red). |
| Blue up arrow ⬆️ | Publishes the review. |
| Red down arrow ⬇️ | Unpublishes the review. |
| Magnifying glass 🔍 | Opens the full review details. |
Featuring your best reviews puts your strongest proof front and center, right where prospective members are deciding whether to trust you.
Share Reviews on Social Media
You can have published reviews post to your social channels automatically.
- Go to Settings ⚙️ > Other Settings > Social Media.
- Toggle Reviews on.
- Click Edit Default Channels, choose where reviews should post, and click Save.
Once a review is published, it's scheduled to post to your channels the next day. Before it goes live, you can go to Social Media Manager > Scheduled to:
- Add hashtags or a custom caption
- Reschedule the post
- Delete it if you'd rather it didn't post
💡 Want to post an older review? Go to Manage > Reviews, unpublish the review, then publish it again. Republishing schedules it to your socials.
Keep Reviews Coming In
- Print the attached Hub Reviews Flyer and display it in your office.
- Setup the Thank You for Your Review Automation to nudge for reviews on additional platforms
Every review is a member saying "you matter to me" out loud. Reward it, share it, and let your community do what it does best.