Removing Points from a Member

With the Hub, it’s just as easy to remove points as it is to add them.

Option 1: Void Existing Points (Recommended when applicable)

If the points you want to remove were previously awarded and are still visible in the member’s activity:

1. Navigate to the member's profile
2. Click on the Activity tab
3. Hover over the line of points you’d like to remove
4. Click Void on the right-hand side

This will remove the points and keep a clear record of the original transaction.

If this does not work, or if you need to deduct points for a reason that is not voidable, 

Option 2: Use “Misc.” to Deduct Points (For manual adjustments)

If the points cannot be voided, you can deduct points using the Misc. option (for example, for in-office prize redemptions, or manual corrections):

1. Go to the Add Points tab
2. Select Misc.
3. Enter a description explaining the reason for the deduction
4. Enter the number of points as a negative value (e.g., -50)
5. Click Add Points

💡 Best Practice:
Always include a clear description so your team can easily understand why points were deducted.