Members can register for a Hub account in three different ways, depending on how your program is set up.
Staff can guide members through any of these options.
Quick Summary
Members can register by:
Using a Rewards Card
Receiving an Email Invite
Self-registering through your Hub website
Once registered, members can log in to:
Earn points
Redeem rewards
Track progress
Option 1: Register Using a Rewards Card
If your program uses rewards cards, this is often the fastest option.
Steps
Assign or confirm the member’s rewards card number in their profile.
Ask the member to go to the Hub website or mobile app.
Enter their rewards number to begin registration.
Follow the prompts to complete account setup.
Option 2: Send an Email Invite (Recommended for Staff)
Staff can send a direct registration link to the member.
Steps
Open the member’s profile in the Staff Portal.
Click Send Invite.
The member will receive an email with instructions to register.
The member clicks the link and follows the prompts.
This is the most controlled and reliable method for registration.
Option 3: Self-Register (No Staff Action Required)
Members can register on their own using your Hub website.
Steps for Members
Go to your Hub registration page (custom URL).
Click “I Never Received a Number or Code”.
-
Select the appropriate option:
I’m a member → Access your account
I’m a parent/guardian of a member → Join a linked family
Follow the prompts to create an account.
⚠️ Note: Self-registration must be completed on the website, not the mobile app.
Depending on the type of account that is being created, they'll choose:
I’m a member >To access my account
or
I’m a parent/guardian of a member > To join a linked family
Registration Methods (Login Options)
Members can create an account using:
Email address
Google
Apple ID
Facebook
Age-Based Registration Rules
Registration steps may vary depending on the member’s age:
Under 13
Must enter a parent/guardian email
Creates a username
Ages 13–17
-
Can use:
Parent/guardian email + username
OR their own email address
Age 18+
Uses their own email address as the account login
Registering Multiple Children (Families)
Parents/guardians can manage multiple children under one account.
They should:
Select “Use my parent/guardian’s email”
Follow prompts to link multiple member profiles
QR Code Registration
You can also enable Member Registration QR Codes to make sign-up faster. Members scan the code and are taken directly to the registration page.
What Happens After Registration?
Once registration is complete, members can:
Earn points
Redeem rewards
Track progress
Celebrate wins 🎉
Common Questions
How does a member register for the first time?
They can register using a rewards card, an email invite, or by self-registering on the Hub website.
Why can’t a member register in the mobile app?
Self-registration must be completed on the website first. After registering, they can log in using the mobile app.
What if a member never received an invite or code?
They should select “I Never Received a Number or Code” and register using the website.
What is the best way for staff to register a member?
Sending an email invite is the most reliable method because it guides the member directly to registration.
Can a parent manage multiple children under one account?
Yes. Parents can use their email address to manage multiple member profiles.
What if a member is having trouble registering?
Have them:
Double-check their email or rewards number
Try self-registration on the website
Contact support if the issue continues
Tips for Staff
Use email invites whenever possible for smoother onboarding
Confirm the member’s email and profile details before sending invites
Recommend self-registration if the member prefers to sign up independently