Members can join your rewards community in six different ways, depending on how your program is set up. Offering more than one option meets members where they are, so more of them sign up and start earning. Staff can guide members through any of these options.
Quick Summary
Members can register by:
- Entering your Business Code
- Using a Rewards Card
- Receiving an Email Invite
- Scanning a QR Code
- Self-registering through your Hub website
- Adding a family member through Linked Families
Register via Business Code
Your business has its own unique Business Code that members can enter in the mobile app to join. Share it at check-in or post it on flyers around your business so members can sign up on their own time.
To find it, go to Account > Business Information and click the copy icon next to your Business Code.
Register Using a Rewards Card
If your program uses rewards cards:
- Assign the member’s rewards card number in their profile.
- Ask the member to download the mobile app.
- The member enters their rewards number to begin registration.
- The member follows the prompts to finish setting up their account.
Send an Email Invite
Staff can send a registration link straight to the member’s inbox.
- Open the member’s profile.
- Click Send Invite.
- The member receives an email with registration instructions.
- The member clicks the link and follows the prompts.
Register via QR Code
Turn on Member Registration QR Codes for quick sign-up. Members scan the code, choose whether they’re the member or the parent, and follow the prompts. Like Linked Families, this creates a new member account right away, with no staff action needed.
Self-Register Through Your Hub Website
Members can register on their own, anytime, using your Hub website.
- Go to your Hub website. You’ll find this URL under Account > Business Information in the Hub.
- Click Register New Account.
- Click Continue Without Code.
- Choose whether they’re the member or the parent.
- Follow the prompts to complete registration.
Important: If the person selects Interested in Services/Other, they’ll appear in your Leads table instead of as a new member. Learn more about the Leads table.
Self-Register Through Linked Families
A member who’s already logged into the app can add a parent or child right from their account.
- Log into the app.
- Go to Linked Family.
- Choose to add a parent or child.
- Follow the prompts to enter their info.
This creates a new member account right away (not a lead), with no staff action needed.
Note: A parent can add a child, and a child can add a parent, but a child can’t add another child.
What Happens After Registration?
Once registered, members can:
- Earn points
- Redeem rewards
- Track progress
- Celebrate wins 🎉
Common Questions
How does a member register for the first time?
They can use a rewards card, an email invite, the Hub website, Linked Families, a QR code, or your Business Code.
I can’t find a self-registered person in Leads. Where are they?
Only website registrations that select Interested in Services/Other create a lead. QR code, Business Code, and Linked Families registrations create a member directly, so check Members instead.
What if a member never received an invite or code?
They can select Continue Without Code on your Hub website, or enter your Business Code in the mobile app.
Can a parent manage multiple children under one account?
Yes. Parents can use one email address to manage multiple member profiles.
What if a member is having trouble registering?
If a member is having trouble with one of the options above, please contact support@culturello.com.