How to connect parents and children under one login.
Families often want to manage multiple members from one account. Culturello makes this easy through Linked Family Accounts, which allow a parent or guardian to view and manage their child’s activity, points, and progress in one place.
This guide will help staff determine the correct setup path and assist families quickly.
Identify the Starting Point
When a member asks about linking family accounts or sharing an email address, the first step is to understand where they are starting.
Ask the member:
Are you setting up a brand-new account?
Are you adding another child to the program?
Are you seeing an error when using the same email address?
Do you already have multiple accounts and want them connected?
Their starting point determines the correct process.
There are two possible starting points:
Starting from the Child’s Account
Starting from the Parent/Guardian Account
Quick Start Guide
| Situation | Best Starting Point |
|---|---|
| Child registered first | Invite parent from child account |
| Parent registering first | Parent creates account then links children |
| Same email error | Update member username |
| Multiple accounts already exist | Link from parent account |
Scenario 1 — Starting from the Child’s Account
(Most common situation)
This usually happens when the child registers first, either through:
An email invitation
A rewards card
A QR code registration
The parent can then be invited from inside the child’s account.
Register or Log Into the Child’s Account
If the child is not yet registered:
Have the parent complete registration using:
The email invitation, or
The instructions on the rewards card
If the child is already registered:
Have the parent log into the child’s account.
Invite the Parent/Guardian
Once logged into the child’s account, direct them to:
Menu (≡) → My Profile → Invite Parent/Guardian
(Screenshot: Invite Parent/Guardian screen)
They should:
Enter the parent/guardian’s name and email
Click Send Invitation
They should:
- Enter the parent/guardian’s details and email address
- Send the invitation
Parent Completes Registration
The parent will receive an email invitation.
They must:
Open the email
Click the registration link
Complete account setup
Once finished, the parent and child accounts will automatically link together. The parent can now manage the family from a single login.
Scenario 2 — Starting from the Parent/Guardian
Sometimes the parent begins registration first.
This can happen when the parent:
Registers through a QR code
Registers through the program microsite
Is added by the office and sent an invite
Parent Registers Their Account
The parent must first create their own account.
They can register by:
• Accepting an email invitation from the office
• Scanning the program QR code
• Visiting the program registration page
If prompted for a code, they can select:
“I never received a number or code.”
During registration they should choose:
“I’m a parent/guardian of a member”
“To join a linked family”
Add Linked Family Members
After logging in, the parent can link family accounts.
Direct them to:
Menu (≡) → My Profile → Linked Family Members
From there they can:
Link an existing child account
Create and link a new child account
Common Questions & Troubleshooting
Why can’t we share the same email?
Each login requires a unique email address so the system can securely identify each member. Linked Family Accounts allow parents to manage multiple members from one login without sharing credentials.
Parent Can't Register
This usually happens when the parent’s email is already being used as a member login.
To resolve:
Log into the member’s account
Create a new unique username for the member
Remove the parent’s email from the member login field
The parent can now register using their email
Password Reset Emails Go to the Wrong Person
This happens when the wrong username is used for password reset.
Remind families: Always request password resets using the correct username, not the parent’s email.
Member Was Set Up with Social Login
To switch to a username/password login:
Log in using the social login
Go to My Profile
Create a username and password
Disconnect the social login under Login & Security Settings
How to Tell if a Member Is Registered
Open the member’s profile in the office portal.
Registered accounts will show:
A username under Membership Info
Last login listed under the profile photo
No registration alert
Unregistered accounts will show:
A red banner stating “Member is not registered”
A Send Invite option
Last Sent and Next Auto Send timestamps
Can Multiple Parents Be Linked?
No. Each member can only be linked to one parent or guardian account.
Helpful Resources for Families
You can send families this article: Setting Up a Linked Family Account
It walks parents through the setup process step-by-step.
Printable Office Handout
For quick in-office help, download the Linked Family Setup Flyer attached at the bottom of this article.
This is helpful for:
New patient packets
Front desk handouts
QR registration areas