Welcome to the support guide for setting up your AxisCare integration. This integration allows you to seamlessly import caregiver records from AxisCare into Hubbux, automatically create Hub Member profiles for new caregivers, and keep caregiver statuses in sync. Follow the steps below to get started.
Prerequisites:
- Admin rights in Hubbux
- Admin rights in AxisCare with access to API tokens
Settings
Go to Settings ⚙️>Integrations>AxisCare
Connect and Enter Credentials
Click Connect to get started.
You'll need to generate a token in AxisCare before connecting to your Hub. This takes about two minutes.
-
Go to AxisCare and navigate to: Admin > API Token > Create New Token
(Note: If you do not see API Tokens on your Admin menu, please ask AxisCare Support to enable this page for you (+1 800-528-6201).
- Fill out the form:
- Name: Hubbux
- Expiration: Set the expiration date to 9 years from today. (If choosing a shorter expiration, set a renewal reminder on your calendar to avoid automation disruptions. Tokens can be revoked at any time.)
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Access: Ensure that the token has Read access under "Caregivers," "Schedules" and "Visits." This will allow Hubbux to access the necessary data without unnecessary permissions.
Submit the form and COPY the token for the next step.
Once back in Hubbux, click, I DID IT, NEXT.
You are now ready to paste your token and enter your Site number. Click CONNECT.
Once you are connected, you'll be taken back to the AxisCare integration overview page.
Processing time varies based on the size of your database and may take up to a few hours. If more than 24 hours have passed, please log into AxisCare to revoke the API token. Generate a new token and enter the updated information in the sync window in the Hub. If the sync does not complete within another 24 hours, please contact us at support@culturello.com for further assistance.
Sync Status
At anytime you may navigate to the Integrations page to check the Status and Last Sync Date. Below are the 3 statuses you'll see:
Active= data is currently syncing over
Inactive = no new or updated data syncing from the software in more than 2 days
Stalled = no new or updated data syncing from the software in more than 2 weeks
The Inactive status is normal if your office has been closed over a long weekend or holiday. However, if you have been actively seeing members and no data is syncing, please reach out to us at support@culturello.com.
Tag Mapping
Once your system is integrated with Hubbux, you'll receive an alert to set up your Tag Mapping or you may navigate directly to Settings ⚙️>Integrations>AxisCare>Tag Mapping.
On the left, you will find statuses pulled in from AxisCare. Click the dropdown button to the right to search or type for the appropriate Hubbux tag. Before you complete your tag mapping, be sure that your Groups and Tags are set up correctly.
Please note, if a new status is added in AxisCare, you'll need to come to the Hub to map it accordingly.
TIP: If you find members syncing over that shouldn't be, there is a way to bulk delete them by going to the Members tab in the top left corner of your homepage. Filter as needed, select the members you wish to delete, and click Delete from the Action dropdown menu. Once they are deleted, the members will not sync back over. Please click here for more information.
What’s Next?
Now that your AxisCare integration is live, you’re officially set up to connect more seamlessly. Here’s how to activate meaningful engagement inside the Hub—and set up your entire experience for success:
✅ Sync. Automate. Personalize.
Automate & Accelerate
Trigger points and nudges automatically from key actions—no manual effort needed. Celebrate caregivers clocking in on time, milestones such as their 90-day anniversary, and more with Automations.Tag Smart = Act Smart
Mapped tags from AxisCare fuel the personalization engine in your Hub. The better your tagging, the more your content, rewards, and campaigns feel intentional and individualized.
🎉 Build the Full Hub Experience
Launch a Contest
Contests spark connection and boost engagement in all the right ways. Whether it’s a playful round of "Two Truths and a Lie" or a meaningful "Team Member Spotlight", sharing moments and having fun together strengthens team bonds and builds a culture that thrives.Create Reward Offers
Make sure your prize offerings are numerous and exciting. The right mix of gift cards, experiences, and company swag keeps motivation high and behaviors consistent.Enable Referral Mode
Activate referral campaigns that make it easy for your caregivers to share your business with confidence—and track it all with built-in transparency.AI Hub Success Agent
Use the AI Hub Success Agent to personalize your content, engage your members, and align every interaction with your mission.
🔧 Keep Things Running Smooth
Check for Import Failures
Use the integration tools to catch and resolve sync errors fast. Clean data means clean experiences.Refine Your Groups & Permissions
Take advantage of the Groups feature to segment your members and deliver targeted content, rewards, and access levels.
Your Hub is more than just a tool—it’s your culture in action. When set up thoughtfully, it becomes the bridge between everyday behaviors and lasting caregiver loyalty.
You’re not just managing engagement. You’re creating moments of joy, recognition, and trust—every day, at scale.
Common Questions and Troubleshooting
- Site Identifier: Ensure that the Site Identifier is entered exactly as shown in the example (e.g., https://[SiteIdentifier].axiscare.com).
- API Token: If you do not see the API Tokens option in AxisCare, contact AxisCare Support to enable this page for you.
- Adding Tags: If you need to add new tags or add tags to groups, refer to our articles on managing tags and groups in Hubbux.
- Are registration invitations sent to as soon as the profile is created, or will they have to manually be sent? Profiles are oftentimes created by an integration before the office is ready to invite members to join their rewards & recognition program. Therefore, a profile added by a sync of the AxisCare integration does not automatically trigger a registration invitation. Members can be invited to register by clicking the invitation button in the profile, awarding points, or through a group invitation from the MEMBERS window (releasing 8/2024)
- Is the caregiver's profile automatically updated in Hubbux when it is updated in AxisCare? AxisCare is synced nightly, so all updates made to profiles in AxisCare will be updated in Hubbux the following morning. To sync profiles sooner than each evening, you can navigate to Settings > Integrations > AxisCare and click the [GET UPDATES] link.
- Check Import Failures: If the Last Sync Date is current, check out the Caregiver Import Failures to see if there might have been an error that prevented their profile from transitioning over from AxisCare or properly updating in the Hub. To do this, simply click on the Import Failures section to open the list. Then, search for your missing caregiver's name. If you find them in the Import Failures section, look at the errors column in their row to see what caused the hiccup. As soon as this error is addressed, their profile will sync with the Hub.
Have more questions? We're here to help. Reach out anytime at support@culturello.com.