Updating a Member's Profile Information

Staff users can update different components of a member's profile depending on the member's registration status. This article will cover: 

• Updating an Unregistered Member's Profile
• Updating a Registered Member's Profile
• Merging a Member's Duplicate Profiles

Let's dive in!

Updating an Unregistered Member's Profile

If a member is unregistered, you are allowed to change any piece of information in their profile. Here's how to do this: 

1. Confirm that the profile is not registered by double-checking that "Not Registered" appears on the left side of their profile next to Last Login.
2. Click Edit Profile
   
   
   
   
3. Update the information 
4. Click Save
   
   
   

Updating a Registered Member's Profile

If a member is registered, you will only be able to update the information they have not already confirmed or added themselves. 

Here's how to do this: 

1. Click More Actions
   
   
   
   
2. Click Edit Profile
   
   
   
   
3. Update the information 
4. Click Save
   
   

Merging a Member's Duplicate Profiles

If a member has more than one account, they can be merged together. Please note, only Hub admins can access this feature.

1. Click More Actions > Merge.
   
   
   
   
   
2. Search for the name of the member, and click on it once it appears.
   
   
   
   
3. Click Merge. 
   
   

Once the member's accounts are merged, you can send a password reset link to ensure that the member can log into the account with the correct credentials.