Staff users can update different components of a member's profile depending on the member's registration status. This article will cover:
- Updating an Unregistered Member's Profile
- Updating a Registered Member's Profile
- Merging a Member's Duplicate Profiles
Let's dive in!
Updating an Unregistered Member's Profile
If a member is unregistered, you are allowed to change any piece of information in their profile. Here's how to do this:
- Confirm that the profile is not registered by double-checking that "Not Registered" appears on the left side of their profile next to Last Login.
- Click Edit Profile
- Update the information
- Click Save
Updating a Registered Member's Profile
If a member is registered, you will only be able to update the information they have not already confirmed or added themselves.
Here's how to do this:
- Click More Actions
- Click Edit Profile
- Update the information
- Click Save
Merging a Member's Duplicate Profiles
If a member has more than one account, they can be merged together. Please note, only Hub admins can access this feature.
- Click More Actions > Merge.
- Search for the name of the member, and click on it once it appears.
- Click Merge.
Once the member's accounts are merged, you can send a password reset link to ensure that the member can log into the account with the correct credentials.
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