Setting Up Automations: Reviews

Customer Success Advisor
Customer Success Advisor
  • Updated

Inspire your members to leave reviews on other platforms by setting up the Reviews Automation. 


Step 1: Automation Manager

Navigate to Manage>Automations>Add. Click "Thank you for Review" to create the new automation. 



Step 2: Customize

This automation will only affect people who have left reviews. You can change which groups can leave reviews by clicking on the Access Control link under the Who section.



In the What section, create the message you would like to send out as a reminder for your members to share their reviews on the specified platforms.



Under Review Sites, you can include direct links to your social platforms. For businesses with multiple locations, members will be directed to review the location they reviewed in the Hub.


For Patient Rewards Hub users, you can connect and map your Google My Business and Facebook accounts within this automation. These changes update your Google and Facebook settings in Settings>Integrations. Learn more about linking your Google and Facebook accounts.



For Hubbux Teams users, you can set up the Indeed and Glassdoor connections.

reviews automation hubbux.jpg


Choose your Communication Channels.



The automation will run any time a member leaves a review in the Hub. 

** NOTE ** The Hub will only send out communication about this once.



Now, whenever a member leaves a Hub review, they will receive this message to also leave a review on your other platforms.



Learn more about how members leave reviews in your Hub here.