
22 days into the new year – let’s check in on those new year’s resolutions!
Are any of these part of your team’s 2025 goals?
- Increase member engagement
- Streamline workflow to be more efficient
- Collect more Google, Indeed or Glassdoor reviews
- Get more referrals and grow business
- Use all of the amazing features of Hub 😉
If so, you’re in luck! Last week we hosted our annual Hub Kick-Off Webinar that was centered around Simple Tips for a 2025 Hub Glow-Up. You can watch the full webinar here, but we thought we’d share some of the ✨ shiniest ✨ takeaways below:
GLOW ALL IN – Review & activate features to get your Hub in shape We released two new automations last year that were directly inspired by your feedback! Now when patients have been inactive for a set amount of time, their member type status can change automatically, ensuring that your database is always up-to-date. We also send registration links to unregistered members when they are awarded points, which encourages more sign-ups and Hub users.
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REVAMP – Refresh your reward menu & workflows for a quick upgrade This is the year to utilize QR codes as a way to streamline your workflow. Members are able to scan QR codes around the office and receive points for various activities, giving time back to your team. Even if the member is not registered, they’re able to scan and receive points and the system will prompt them to complete their registration. This is the most efficient way to award points at the office!
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RADIATE REFERRALS – Spark growth through referral campaigns If growth is your goal, you need to be utilizing our Refer-A-Friend feature! Aside from awarding points for those who participate, you can offer VIP services, exclusive offers, private events, and other unique rewards for the referrer and referrals. We also encourage you to take it one step further and share success stories of referrals on social media, in your emails and with your team to highlight the program and those who are contributing.
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GLOW & TELL – Schedule & showcase your updates to engage members New year, new marketing material! There are tons of awesome promotional posters, pamphlets and videos ready for you in the Help Center. Plus, there’s matching promotional social media material for you in Marketplace. Use these resources to continue to remind and promote your Hub to new and existing members. To get to the Help Center click on the question mark at the top nav bar on your Hub.
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NEW IN MARKETPLACE
Fall in LOVE with New Content
Check out the fresh content in Marketplace, packed with contests, surveys, and social media posts that are designed to drive engagement in your Hub! Schedule them today and keep your members buzzing with excitement all month long.

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But wait—there’s more! 
To ensure you’re getting the most out of your Hub, we are hosting two hands-on workshops where you can follow along and set-up, tweak, revamp and refresh your Hub. Let’s hit those goals in 2025.


Click HERE to register for the January 30th Workshop
Click HERE to register for the February 12th Workshop

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CUSTOMER SPOTLIGHT
Star Orthodontics is creating fun and excitement with their "Caption This!" January Contest! Members participate for the chance to win 250 Patient Rewards Points, making it easy and rewarding to stay engaged. The Hub keeps contests like this easy and effective—turning participation into rewards.
Way to turn creativity into connection, Star Orthodontics!
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