✅ January 2025 Hub Action Plan: Your Hub's Glow-Up for 2025

Align Your Menu with Your Goals
Your rewards menu should serve as a bridge between your business priorities and the actions you want members to take. Ask yourself:

• Are the rewards driving the behaviors that matter most to our business?

• Do they reflect our brand’s values and resonate with members?

• Are there other things we need to add that could make an impact?

Prioritize Consistency
Glow-ups aren’t just one-time makeovers—they’re about making intentional, consistent and positive changes. Reward steady participation by ensuring your rewards reinforce and celebrate consistent actions.

Enhance the Member Experience
Your program shines by offering rewards that reflect your brand’s personality, values, and unique strengths. It’s not just about what you offer—it’s about how it makes your members feel. Here are some ideas to go beyond the basics to experience that are memorable, fun, and uniquely yours:

• Reward members for hitting personal or program-related achievements:

  • A "First Timer's Bonus" for their first appointment or milestone.

  • A "Streak Champion" award for maintaining perfect attendance or consistency for six months.

• Keep things exciting by sprinkling in unexpected rewards:

  • Random “just because” points drops for active members.

  • Surprise award points for being our “best member of the week”

  • Seasonal perks, like holiday-themed rewards or summer swag.

• Make earning rewards fun with creative twists:

  • Set up scavenger hunts or trivia games where members can earn bonus points. Hot tip: QR codes make this super easy to execute!

  • Create a tiered points system where unlocking levels opens up new reward opportunities.

• Encourage members to share their experiences:

  • Offer “photo challenges” where they post about their rewards or milestones for bonus points.

  • Reward referrals with a “buddy bonus” for both the referrer and their friend.

  • Turn rewards into shareable moments with branded items, like exclusive swag.

NEW IN MARKETPLACE

New Year, New Content

Check out the fresh content in Marketplace, packed with contests, surveys, and social media posts that are designed to drive engagement in your Hub! Schedule them today and keep your members buzzing with excitement all month long.

 CUSTOMER SPOTLIGHT

Cory Liss Orthodontics is turning reward points into opportunities to give back. Their members can donate their points, which the office matches, to fund gift cards for essentials like warm clothing, school supplies, and hygiene items. These donations help fill backpacks for kids in need through Stephen’s Backpacks Society, combining generosity and community impact into one meaningful initiative.

💡 Tip: With the Hub, you can turn points into impact at any time of the year! Create your own donation initiative to support the causes your community cares about most.

💡 Learn how to set up a point donation initiative here 💡