Connecting your Google Business Profile to the Hub helps turn happy members into real, visible trust signals for your brand.
When connected, the Hub can automatically nudge members to leave reviews on your Google listing—helping you grow more five-star feedback, reputation, and community trust.
Let’s walk through it together.
🔧 Step 1: Go to Your Integrations
Log in to your Hub.
Click Settings (⚙️).
Select Integrations from the dropdown menu.
This is where you connect external tools like Google so everything works together seamlessly.
🔗 Step 2: Connect Your Google Account
Find Google in the Integrations list.
Click Connect.
You’ll be asked to sign in to the Google account that manages your Google Business Profile.
If you don’t see the correct account listed:
Click Use another account
Sign in with the email associated with your Google Business listing.
Google will display a standard permissions window explaining what the integration can access.
Click Allow and then Done to complete the connection.
⚙️ Step 3: Customize Your Settings
Once connected, you’ll choose how your Google listings work with the Hub.
Choose Your Google Pages
Select which Google Business Profiles you want connected.
These are the listings members will see when the Hub asks them to leave a review.
Map Your Locations
If your organization has multiple locations:
Match each Hub location with the correct Google Business listing
This ensures reviews are directed to the right location automatically
Mapping locations helps your reputation grow accurately across all offices.
💡 Pro Tip
After connecting Google, we recommend enabling Review Automation inside the Hub.
This feature sends well-timed nudges to members after key moments—turning great experiences into authentic public reviews.
A few small nudges can make a big difference in your reputation.
📚 Frequently Asked Questions
How do I access my Google Business Profile?
You can manage your listing directly from Google.
The easiest ways are:
Option 1: Google Search
Sign into the Google account associated with your business.
Search for your business name on Google.
Your Business Profile management panel will appear at the top of the results.
Option 2: Google Maps
Open Google Maps.
Click your profile image.
Select Your Business Profiles.
From here you can edit information, respond to reviews, and manage access.
How do I know who the admin or owner of my Google Business Profile is?
Your listing can have three types of access levels:
Primary Owner – full control of the listing
Owner – almost all permissions
Manager – limited editing access
To see who manages your profile:
Open your Google Business Profile.
Click More (three dots) or Business Profile settings.
Select People & Access.
Here you’ll see all users and their permission levels.
If the person who manages your profile has left your organization, you may need to request ownership through Google.
What if I don’t have access to my Google Business Profile?
If someone else manages the listing:
Go to the business listing in Google Search or Maps.
Click “Claim this business” or “Request access.”
Submit your request to the current owner.
Google will notify the owner, who has 3–7 days to respond.
If they don’t respond, Google may allow you to verify ownership.
Can multiple people manage the same Google Business Profile?
Yes. Google allows you to add multiple team members with different roles.
This is helpful if you want:
Office managers responding to reviews
Marketing teams managing reputation
Leadership maintaining ownership
You can add users from the People & Access section of your profile.
Need Help?
If you want help optimizing your review strategy, our Growth & Success Team is here to help. Email us at support@culturello.com.
We’ll help you:
Set up review automation
Turn everyday member moments into five-star brand growth
We connect better, together.