Master Your Messaging: How to Use the Settings Page

Customer Success Advisor
Customer Success Advisor
  • Updated

At Culturello, we believe that the right message at the right moment can spark powerful action. The Settings tab inside of Communication Manager is where your communications get their strategic superpower—designed to keep your members connected, nudged, and aligned across every touchpoint.

To get started, go to Manage>Communications and click on the Settings tab on the left.

 

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👀 Get a Sneak Peek

When you land on the Settings tab you’ll see a clear, bird’s-eye view of how automated communications are flowing. At a glance, you’ll know:

  • Whether messages are being delivered via email, in-app notifications, or both.

  • Which types of messages are live and which are still waiting to be customized.

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This is your command center—your brand voice starts here.

🔍 Take a Deeper Dive

Click on any message in the list to open it up. Preview the exact message your members will receive.

Click on Edit Message to edit select fields to reflect your tone, branding, or call-to-action.

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Click Preview Message where you can toggle between channels to see how the message appears via email or in-app.

 

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📝 Build a Message Template That Works for You

Ready to personalize the experience even further? Scroll down to the Message Template Library at the bottom of the Settings page.

Creating a new template: Click the Add New Template button.

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Complete the Compose Template form including Template Name, Subject Line, and Message Body.

Use the Preview feature to visualize how your message will look across channels. Once you're satisfied, click Submit.

Boom. It’s now ready for prime time!

 

If you have any existing templates, simply click on their tab to open them up for review and editing. 

 

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Click here for more information on building templates using Marketplace. 

 

🎯 Ready for Action

Your freshly crafted template is now part of the dropdown options available on the Compose screen. You and your team can use it immediately to stay on-brand and consistent with every communication.

 

🌱 Why This Matters

Templates aren’t just time-savers—they’re culture builders. Each message nudges behavior, affirms brand identity, and brings your members into a more connected, purpose-driven experience. Whether you’re reinforcing compliance, celebrating progress, or simply staying top-of-mind, the Settings page is where alignment meets automation.

 

🧠 Pro Tip from the Culturello Playbook:

Small nudges, sent with consistency and clarity, lead to big behavior shifts. Don’t just automate—activate.