Week #1 Your Weekly Plan of Hub Activities During the COVID-19 Pandemic

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Your patients are looking for up-to-date information from your office during the COVID-19 pandemic, and we’re here to help. Over the next few weeks you’ll find social media posts, in-app notifications, contests and surveys that are relevant and easy to use in your Hub.

Look below for this week’s Hub action plan, and check back often for updates – including new content and free webinars to learn more about the Hub.

Week #1

HUB ACTION PLAN
March 23 - 27, 2020

IN-APP MESSAGE

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In-app messaging is a great way to quickly get information out to all of your members. Provided below is an example message regarding dental and/or orthodontic emergencies. Create, schedule, and save messages in Communication Manager.

Subject: Update on COVID-19 

Body: Do you know what qualifies as a dental and/or orthodontic emergency? We've created a helpful guide for you! Please let us know if you have any of these symptoms. 

Image: DentalOrthoEmergency.jpg (Download link provided below)

Ortho_Emergency_6.jpg  DentalEmergency01.jpg

CONTEST

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Increase your use of Hub Contests to keep patients engaged since in office contests are limited, time is extended between visits, and your members have more free time than ever. We recommend scheduling the newest contest this week, and we'll continue to create more contests for you in the weeks to come!

TitleCoronavirus Awareness  inYiidv8GG35fENaAmCkRpFeT5rFbEDb6q8A3wRl.jpg

Start Date: 3/23     End Date: 4/26

Winner Prize: 0 points

Participation Prize: 2 points

Override Winner Prize (in office prize)Instead of giving points to the winner, consider serving as an ambassador to your community by offering a gift card to a local business or restaurant.

SURVEY

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Surveys can be used to inform, seek information, or entertain! We recommend that you publish at least one new survey each week and share the results with respondents to increase social interaction. Here's an example of a survey you can use. You can find even more in this article.

Survey Question: What is a 20-second song you can sing to remind you how long to wash your hands?

Survey TypeOnly one response from a user.

Display Results: YES

Award Points: 2

Click Save & Publish. Nice work! 

SOCIAL MEDIA

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Now more than ever, members will be looking for information on your social media sites, so be sure to update them daily. Our Content Library is already loaded with these posts and other articles relevant to the COVID-19 pandemic. Here's an example schedule you can use to keep your audiences engaged and informed: 

  • Social Media Posts

    • Monday:
      • LET'S DRAW
        Give points when patients upload their drawings!
        SMM-LetsDrawTeacher.jpg
    • Tuesday:
      • CORONAVIRUS UPDATE
        Post about your new office hours and policies, then share this post to Twitter as well.
        SMM-CoronavirusUpdate.jpg
    • Wednesday:
      • FLATTEN THE CURVE
        Highlight your desire to help and educate your audience on good social practices.
        SMM-FlattenTheCurve.jpg
    • Thursday:
      • PROPER HAND WASHING 
        Provide a friendly reminder of how to stay safe with this "handy" guide. 
        SMM-WashYourHands.jpg
    • Friday:
      • DAILY SCHEDULER
        Help your members stay productive and happy all day with this easy-to-follow agenda.
        SMM-DailyChores.png

  • Instagram and Facebook Stories

    • 10 TIPS FOR WORKING FROM HOME
      Download the image series below and upload them as Instagram and Facebook Stories
      Pro-Tip: Use the "Stay At Home" sticker in Instagram
      Work_From_Home_Cover.jpg
    • 10 TIPS FOR SCHOOLING FROM HOME
      Download the image series below and upload them as Instagram and Facebook Stories
      Pro-Tip: Use the "Stay At Home" sticker in Instagram
      School_From_Home_Cover.jpg

HUB POINTS

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You can reward and recognize your patients even if you aren't currently in the office by logging in at my.patientrewardshub.com

We also recommend adding new reward items to your Reward Menu, such as: 

  • Online engagement
  • Displaying proper hand-washing 
  • Following directions with updated office policies
  • Upload drawing on Facebook

WEBINARS

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Online webinars offered by PracticeGenius are a great way to pick up tips and tricks like working in a remote team setting, creating interesting social media content, or learning more about the Hub. Click on the links below for more information and to register.

Top Hub Ways to Communicate & Engage From Home

  • MON, 3/23 10:00 AM PST 
  • WED, 3/25 5:00 PM PST
  • FRI, 3/27 1:00 PM PST

Communicate & Engage on Social Media During the COVID-19 Crisis

  • MON, 3/23 10:00 AM PST 
  • WED, 3/25 5:00 PM PST
  • FRI, 3/27 1:00 PM PST

Insights on How To Run a Remote Team

  • TUES, 3/24 5:00 PM PST
  • THUR, 3/26 5:00 PM PST

Hub 101: Fundamentals of the Hub

  • THUR, 3/26 10:00 AM PST

 

 

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