Your patients are looking for up-to-date information from your office during the COVID-19 pandemic, and we’re here to help. Over the next few weeks you’ll find social media posts, in-app notifications, contests and surveys that are relevant and easy to use in your Hub.
Look below for this week’s Hub action plan, and check back often for updates – including new content and free webinars to learn more about the Hub.
Week #1 |
HUB ACTION PLAN
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IN-APP MESSAGE
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In-app messaging is a great way to quickly get information out to all of your members. Provided below is an example message regarding dental and/or orthodontic emergencies. Create, schedule, and save messages in Communication Manager. Subject: Update on COVID-19 Body: Do you know what qualifies as a dental and/or orthodontic emergency? We've created a helpful guide for you! Please let us know if you have any of these symptoms. Image: DentalOrthoEmergency.jpg (Download link provided below)
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CONTEST
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Increase your use of Hub Contests to keep patients engaged since in office contests are limited, time is extended between visits, and your members have more free time than ever. We recommend scheduling the newest contest this week, and we'll continue to create more contests for you in the weeks to come! Title: Coronavirus Awareness Start Date: 3/23 End Date: 4/26 Winner Prize: 0 points Participation Prize: 2 points Override Winner Prize (in office prize): Instead of giving points to the winner, consider serving as an ambassador to your community by offering a gift card to a local business or restaurant. |
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SURVEY
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Surveys can be used to inform, seek information, or entertain! We recommend that you publish at least one new survey each week and share the results with respondents to increase social interaction. Here's an example of a survey you can use. You can find even more in this article. Survey Question: What is a 20-second song you can sing to remind you how long to wash your hands? Survey Type: Only one response from a user. Display Results: YES Award Points: 2 Click Save & Publish. Nice work! |
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SOCIAL MEDIA
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Now more than ever, members will be looking for information on your social media sites, so be sure to update them daily. Our Content Library is already loaded with these posts and other articles relevant to the COVID-19 pandemic. Here's an example schedule you can use to keep your audiences engaged and informed:
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HUB POINTS
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You can reward and recognize your patients even if you aren't currently in the office by logging in at my.patientrewardshub.com. We also recommend adding new reward items to your Reward Menu, such as:
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WEBINARS
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Online webinars offered by PracticeGenius are a great way to pick up tips and tricks like working in a remote team setting, creating interesting social media content, or learning more about the Hub. Click on the links below for more information and to register. Top Hub Ways to Communicate & Engage From Home
Communicate & Engage on Social Media During the COVID-19 Crisis
Insights on How To Run a Remote Team
Hub 101: Fundamentals of the Hub
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