Helping New Leads Access the Hub

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Before a lead can log in they need to be converted to a member by clicking the Convert to Member button on the left. 

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Click Confirm to finalize the change. (This cannot be undone!)

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Once they’re converted, you can Connect Card and give them their membership card and rewards number. If they are going to register without a card they will need their Temporary Registration Code.

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If they still need help logging in, they can recover their password by going to the member login page and clicking the “Forgot Password” button.

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