Use the timestamps below to jump to a specific section

• • [00:29] Why the Hub Matters: Discover how the Hub fosters belonging, boosts treatment compliance, and supports member referrals.

  • [01:34] Adding Members and Awarding Points: Learn how to import, register, or manually add members, and how to award points for actions that matter.

  • [02:20] Engaging Members Between Visits: Use Marketplace tools like social posts, contests, surveys, and activity loops to keep members involved.

  • [04:47] Viewing the Hub Through a Member's Eyes: See what members experience in the Hub app—from joining an activity loop to earning badges and streaks.

  • [05:33] Leveraging Referrals, Reviews, and Promotions: Encourage members to share their experience, leave reviews, and help promote your practice.

  • [06:52] Rewarding with Digital and In-Office Prizes: Let patients redeem points for gift cards or custom rewards—tracked and fulfilled right in your Hub.

Action Steps 🎬    

• • Add members to the Hub by syncing with your practice management system, scanning a QR code, or entering info manually

  • Reward points for positive behaviors and track them through customizable reward menus

  • Keep members engaged between visits using Marketplace content like contests, surveys, and activity loops

  • Encourage referrals, reviews, and social follows to grow your practice with help from your current members

  • Offer gift cards or in-office prizes that can be redeemed and tracked through the Hub’s digital rewards system

Learn More 🔎 

Link to the Help Center article: Training