Clearing your Browser's Temporary Data

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If you are having trouble locating certain patients in the Search Bar or experiencing any other difficulties using the Rewards Hub, one of the things we recommend is clearing your browser's cache. Doing so can allow your Rewards Hub to operate smoothly again.

Here are instructions on doing so for the 5 major web browsers:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Internet Explorer (11)
  • Microsoft Edge

 

Google Chrome

  1. In your browser bar, click on View > Developer > JavaScript Console.

    Clear_Cache_-_Chrome_1.png

  2. After double checking that you are on the Console tab, type "localStorage.clear()" and press enter.

    Screen_Shot_2020-09-10_at_3.18.36_PM.png

  3. Return to your Hub, refresh your page and try to do the action that you could not do before. Hopefully it works, but if it does not, please feel free to contact our team!

 

Apple Safari

  1. In your browser bar, click on Safari > Preferences.

    Clear_Cache_-_Safari_1.png

  2. Click on the Advanced tab, then check the box next to Show Develop menu in menu bar

    Clear_Cache_-_Safari_2.png

  3. Return to your browser bar and click on Develop > Show JavaScript Console.

    Clear_Cache_-_Safari_3.png

  4. After double checking that you are on the Console tab, type "localStorage.clear()" and press enter.

  5. Return to your Hub, refresh your page and try to do the action that you could not do before. Hopefully it works, but if it does not, please feel free to contact our team!

 

Mozilla Firefox

  1. In your browser, right click on the page, then click Inspect Element.

    Clear_Cache_-_Firefox_1.png

  2. After double checking that you are on the Console tab, type "localStorage.clear()" and press enter.

    Clear_Cache_-_Firefox_2.png

  3. Return to your Hub, refresh your page and try to do the action that you could not do before. Hopefully it works, but if it does not, please feel free to contact our team!

 

Microsoft Internet Explorer 11

  1. In your browser bar, click on the 3 dots on the top followed by More Tools > Developer Tools.

    Clear_Cache_-_IE11_0.png

  2. After double checking that you are on the Console tab, type "localStorage.clear()" and press enter.

    Clear_Cache_-_IE11_1.png

  3. Return to your Hub, refresh your page and try to do the action that you could not do before. Hopefully it works, but if it does not, please feel free to contact our team!

 

Microsoft Edge

  1. In your browser bar, click on the gear at the top followed by F12 Developer Tools.

    Clear_Cache_-_Edge_1.png

  2. After double checking that you are on the Console tab, type "localStorage.clear()" and press enter.

    Screen_Shot_2020-09-10_at_3.17.29_PM.png

  3. Return to your Hub, refresh your page and try to do the action that you could not do before. Hopefully it works, but if it does not, please feel free to contact our team!
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