Clearing your Browser's Temporary Data


If you are experiencing difficulties using Patient Rewards Hub, one of the things we recommend is clearing your browser's cache. Doing so can allow your Patient Rewards Hub to operate smoothly again.

Here are instructions on doing so for the 4 major web browsers of Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, and Apple Safari.


Google Chrome

  1. In your browser bar, enter: chrome://settings/clearBrowserData
  2. Choose the items you want to clear. You'll want to select the following:

    • Clear browsing history

    • Clear download history

    • Delete cookies and other site and plug-in data

    • Empty the cache

  3. Then open the drop-down list at the top and choose "the beginning of time" 

  4. Click "Clear Browsing Data"


Mozilla Firefox

  1. From Tools or History menu, select "Clear Recent History." If the menu bar is hidden, press Alt to make it visible.
  2. Select "Everything from the Time" range to clear drop-down menu.
  3. Uncheck "Preserve Favorites" website data, and select:

    Temporary Internet files or Temporary Internet files and website files or Cache

    • Cookies or Cookies and website data

    • Browsing and Download History or History

    • Form & Search History

  4. Click "Delete."


Microsoft Internet Explorer

Version 9, 10, and 11

  1. Select "Tools" (from the Gear icon)
  2. Click "Safety"
  3. Select "Delete Browsing History..."
  4. Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies.
  5. Click "Delete." A confirmation will appear at the bottom of your screen.



Version 8

  1. Select "Tools" then choose "Internet Options."
  2. Click on the "General" tab, then click the "Delete" button and choose the following options:

    • Clear download history

    • Delete cookies and other site and plug-in data

    • Empty the cache

  3. Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies.
  4. Click "Delete."


You can also download a program called Microsoft Fix It. For instructions on how to use it, click here.


Apple Safari

  1. From the Safari menu, select "Reset Safari."
  2. Select "Remove all website data" (along with any other options you'd like to clear out), then click "Reset." 

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