Managing your Reviews

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Reviews are a great way for your local community to discover the best businesses in their area. Now, with Patient Rewards Hub Reviews, your patients can leave you reviews to help their friends, family, and community discover that the best practice in the area is You!

Setup

To begin, access the Review Dashboard by placing your cursor over the "Manage" tab at the top of your screen, followed by clicking "Reviews" in the drop-down menu.


Before your patients can access the review system, you must first set up the reward. Do this by clicking the "Select Reward Item" button.
 

Choose the category the reward item is in, and then the reward item itself from the dropdown menu. If the reward item you would like to attach does not already exist, you can create it from the "Manage / Reward Menu" page.

Finally, click the "Select" button to finish setup.

 

Patient Participation

Now that the setup for your Reviews feature is complete, your patients can write some reviews for your practice! From here, your patients can give your practice a rating and tell the world what they think of your practice.

 

Managing Reviews

Once patients have left your practice a review, their remarks will appear in the Reviews Dashboard.

This page will show you the average rating of all reviews, the date of the reviews entered, the patient's rating of your practice, their message explaining their rating, and the Published status of their review.

To view even more details about a review, click on its accompanying magnifying glass.

 
This page will allow you to publish an unpublished review, or to unpublish an already published review. You can also make a review featured from this page.

 

Viewing Published Reviews

After a review is published, it is posted on the public portion of your PatientRewardsHub, where it can be indexed by all major search engines. Any featured review will be given a special frame and placed at the top of the list.

Now, when people search for a new practice in their area, your practice can stand out by displaying the stellar reviews your patients leave!

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