Learning More: Facebook FAQ's

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Below are some common Facebook questions, however, if you do not see your question below, please give our Technical Support Team a call for assistance 1-800-560-1469 ext 4.

 

I'm trying to connect my practice's Facebook page to Patient Rewards Hub, but I'm unable to.

When connecting a Facebook page to Patient Rewards Hub, the Facebook account you use to login must have Admin privileges for the page you're trying to connect. If you see the following pop-up, you will know that the account you're using is not an Admin for your practice's page:

 

Where can I view my Facebook admins?

When you log into Facebook, click the drop-down arrow on the upper-right hand side of your page (in the blue toolbar). Click on your practice's Facebook page under Use Facebook As. Then, go to your practice's page. From the Admin Panel menu, click Manage, followed by Settings. On this page, click Admin Roles on the left sidebar.


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