STEP 2. Get to Know the Culturello Employees MEMBER Experience

Customer Success Advisor
Customer Success Advisor
  • Updated

Navigating the MEMBER experience

In Culturello Employees, your employees are members of your rewards program and can receive recognition and earn prizes.

Here’s a quick introduction to how Members will enjoy Culturello Employees. 

Please let your Growth & Success Advisor know if you’d like a link to this video to play at your launch party.

 

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❏ Adding MEMBERS 

 

 

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Members in Culturello Employees includes anyone that will be receiving points and recognition. Add members to your Hub before launch. 

Individually. To add members individually in your Hub, click the [+ Add Member] tab that appears above your logo, or choose the [Members] tab in the navigation bar at the top of your screen. Include a start date (if known) so the Hub will know when to automatically acknowledge work anniversaries.

By default, an invitation to register their account will be automatically emailed to individual team members as they are added to your Hub. You can turn this off my unchecking the box below their email address as they are added.

Data Export/Import. If you have a large number of employees, you may request an initial import of your data into your Hub prior to your launch date. A Support Specialist will reach out to you to coordinate the export/import of your employee data.

If you have any questions, reach out to your Growth & Success Advisor for more information.

 

Note: If you are awarding points as a USER and receiving points as a MEMBER, you may have two different Hub accounts.

Patient Rewards Hub Integration. If you integrate with the Patient Rewards Hub, you will also have a USER account in the patient Hub. You may choose to use the same username and password for both USER accounts. Usernames can be edited in the Profile tab of the User accounts.

 

 

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Your members will access their accounts by using the Culturello app or by visiting your Hub’s microsite. 

Invitation by Email. If a member has received an emailed invitation to register (sent by you or someone in your office), they can register by clicking the [Accept] button in the email. 

Hubbux Rewards App. Once registered, team members can access their accounts in the Culturello app, available in the Apple App and Google Play store.

Hub Microsite. Registered team members may also log into their accounts by visiting your Hub's microsite. The URL can be found on your Culturello Employees marketing collateral.

Note: Owners and Admins in a Culturello Employees Hub who will also be receiving rewards and recognition will have two Culturello logins: a MEMBER login, and a USER login.

Earning Points

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Members may receive points in their rewards account in three ways:

Automatically. Some rewards, like welcome messages and birthday wishes, may be set up in your Hub to automatically award points. If your Employees Hub is integrated with a Patient Rewards Hub, you can set up automatic rewards for goals related to your patient rewards program.

Participation Rewards. Members can earn participation points in their rewards account for behaviors like logging into the app for the first time, leaving you a review, or participating in a contest or survey. Members can also earn points automatically by scanning QR codes created in your Hub.

Awarded by an Owner or Admin. Owners and admin-level users can award points in Culturello Employees Hubs if they have been added as a User in your Hub. Points are awarded by visiting the members’ profile in your office portal and clicking the reward to award the points.

Tip: Members receive an automated notification at the end of each day points were added to their rewards account, so awarding points consistently is a great way to keep team members engaged in your program.

Receiving Recognition

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Culturello Employees creates culture by giving you and your team members a way to recognize birthdays, milestones, and a job well done.

Automatic Recognition. Your Hub can be set up to automatically send personal messages (with points) for birthdays and work anniversaries. These milestones also appear in the company recognition feed.

Company Recognition. As an admin for your Hub, you can send company recognition to individuals, a list of team members, or a group.

Individual Recognition. Members can also send their own recognition to other team members and "like" recognition posts.

Redeeming Points

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Members can redeem their points for prizes like gift cards from national chains, and in-house prizes that may have been added to your Hub by your admins.

Members simply navigate to the 🛒 where they'll find prizes available for redemption, each corresponding to a specific point value. Click on the button next to the desired prize to "Add to Cart" and check out.

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CONGRATULATIONS! 

You've learned the basics of the Culturello Employees MEMBER experience!

Navigate to STEP 3 to set up your Hub! >>>

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