Your Hub’s office portal can be accessed at my.patientrewardshub.com.

Username. If you are new to the Hub, you may have received your username and temporary password by email. If not, an admin in your Hub can help you with login information. Activity is tracked by user, so it’s important to use your own login information when using the Hub.

Password. You'll set your own password when you log into the User Hub for the first time. If you forget your password, an admin can reset it for you.

Add Members. To add members individually into your Hub, click the [Add Member] tab near the top of your screen, above your logo. You may also choose [Members] in the navigation bar at the top of your screen and then click the [+ Add New Member] button.

Find Members. To find existing member profiles, type a few letters of the member's name in the Search bar and click on the correct result. You may also search for members from the [Members] tab in the navigation bar at the top of your screen.

Encouraging members to register their rewards accounts is one of the most important contributions you can make to the success of your rewards program. Without a registered account, members can't receive communication through the Hub, or earn participation rewards and some automatic rewards.

Emailing Invitations. Click the [Send Invite] button to email a personalized registration invitation to your member. Members who accept the emailed invitation can register in their desktop or mobile browser. Learn more

Connecting Rewards Cards. Click the [Connect Card] button and swipe the magnetic strip on the card through a card swiper, or type the rewards number. Members can use this rewards number to register in the Hubbux Rewards app or on your Hub's microsite. Note: Some Hubbux Teams programs do not include rewards cards, so this may not apply Learn more

Each member profile should have at least one tag. Tags segment members so that reward items and account permissions can be customized for different groups. Tags should be updated as a member's status changes. For example, change a members tag to INACTIVE to turn off their ability to earn and redeem points in their member account. Learn more

To award points to a member, navigate to the correct reward group and click the button next to the reward item. A '+' sign will appear to allow you to add comments, if desired. Click as many reward items as you'd like, even navigating between reward groups. Then click [Add Points] to add points to the member profile. Learn more

Redemptions for individual members are visible in their profile. Receipts will display the address entered or confirmed by the member at the time of redemption. Questions about orders fulfilled by our fulfillment team can be emailed to support@practicegenius.com. In-house rewards are to be fulfilled internally.

Prize fulfillment FAQs

Once a member has registered their account (and thus verified their email), you can send them messages through the Hub as an email or an in-app notification, or both.

Click the [Send Message] button and then choose your favorite template or start typing or formatting your message. Use the scheduler to send messages at a later time, or set a recurring message.