Helping members register

Customer Success Advisor
Customer Success Advisor
  • Updated

There are 3 ways to help members register their new Hub accounts.

 

Step 1. Rewards Card

If your business uses rewards cards, please follow the steps to connect a card to the member and then direct them to the mobile app or website to start the registration process by typing in the rewards number. 

 

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Step 2. Email Invite

In the member's profile, navigate to the "Send Invite" option. Please click here for step by step instructions.

 

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Step 3: Self-register

If you are not entering your member's information into the Hub, but want them to self-register, you may provide them your customized Hub URL where they can initiate registration. Note, this cannot be done in the mobile app.

New members registering on your Hub website will click "I Never Received a Number or Code". 

 

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You could also create a QR code in your Hub to award points to members during their visit. If they are unregistered when they scan, it will prompt them to register to receive the points.

 

No matter which of the 3 ways members get to the registration page, once there, they will choose how to complete the process. Members may sign up using their email address, Facebook account, Google account, or Apple ID. 

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For parents who need to use the same email address for all of their children, please click "Use my parent/guardian's email" and enter the email address. 

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Once registration is complete members will be able to go to their account to start earning rewards!