Helping members register

Customer Success Advisor
Customer Success Advisor
  • Updated

Registering a new account in the Hub is easy!

 

If you give each member a rewards card, direct them to the mobile app or website to start the registration process by typing in the rewards number. NewAccount-Support_Article_Image-1.png

If you did not give the member a card and they are self-registering, they can click "I Never Received a Number or Code". Note, this needs to be completed on your customized member portal online and cannot be done in the mobile app.

 

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If you send an email invitation, they can simply click "Accept" to be taken directly to the registration page. Click here for step by step instructions.

 

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From there, they may choose which method they would like to use to complete registration. Members can sign up using their email address, Facebook account, Google account, or Apple ID. 

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For parents who need to use the same email address for all of their children, please click "Use my parent/guardian's email" and enter the email address. 

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Once registration is complete members will be able to go to their account to start earning rewards!