Generating Reviews on Google and Yelp

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If your users are leaving you amazing reviews in the Hub, let them know that they can earn even more points by cross-posting their reviews on your Google and Yelp pages!

In this article, we will discuss how to inform and incentivize your patients to do this. 

 

Create your Reward Item

Start by creating an incentivizing reward item.

Once you're on the Reward Menu, you can create the reward item for leaving a Yelp or Google review by clicking on the "+ Add Reward Item" button

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From here, you can designate this item's:

  • Reward Item Title
  • Reward Group
  • Point Value
  • Applicable User Groups 

Don't forget to click "Save" once you're finished!

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Create your Communication Manager Template

Now that you've established the incentive, create your "Thank you for your review!" template by heading to the Communication Manager Settings page and clicking the "Add New Template" button at the bottom of the page. 

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Here you will be able to add the: 

  • Title of the Template (what your staff members see)
  • Subject Line of the Message and Message Content (what your recipients see)

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Provided below is the text we used in our example, but please feel free to add your own logos, images, and anything else to customize your message!

~* THANK YOU! *~

We're so happy that you've
enjoyed your experience with us!

If you'd like, please feel free to post your review on our
Google and Yelp pages as well to earn even more points. 

- Your friends at Island City - 

 

Let your Users Know! 

You're now fully equipped to encourage your users to post their reviews on Google and Yelp!

Try it out by going to your Reviews list and clicking on the name of a person who has left you an awesome review. 

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Then, click "Send a Message."

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Select the "Thank you for your review!" template from the drop-down menu.

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Then adjust the Where and When settings down below and click "Send!"

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